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STEP 2 - IDENTIFY PROBLEM AND PROBLEM ANALYSIS

STEP 4 - DEVELOP ALTERNATIVES; IDENTIFY POSSIBLE SOLUTION

STEP 3 - SEARCHING FOR INFORMATION AND INFORMATION MANAGEMENT

STEP 1 - GROUP FORMATION AND COORDINATION

INTRODUCTION OF LECTURER AND GROUP MEMBERS

STEP 5 - DECISION MAKING; SELECT THE BEST SOLUTION (INTERVIEW WITH EXPERT, NARRATIVE ESSAY-EXPERT VIEW)